About Austin Custom Countertops
Talk to the people who will actually do the work: call (512) 555-0100 for a free measure and a written estimate.
The Shop, the Crew and Who Actually Shows Up at Your House
You are not hiring a logo. You are letting a set of specific people into your home, so here is who they are by role and where each one hands your countertop to the next. That chain matters more than any slogan, because a countertop job fails at the hand-offs, not in the middle of the steps.
The Templater Who Measures Your Kitchen
The templater comes out for the free in-home measure and records your kitchen as it actually is, not as the cabinet plan says it should be. Walls that bow, corners that are not square, and runs that fall out of level all get captured at this visit, which is how an out-of-square wall becomes a scribed fit instead of a gap. The templater also confirms your sink, faucet, and cooktop details, then hands the file to the shop with nothing left to guess.
The Fabricators Who Cut Your Slab
Our fabricators work in our own shop, not at a third-party plant across town, which means your job's place in the queue is our decision rather than someone else's backlog. The templater's file goes straight to the people cutting it, and a question about your kitchen gets answered the same day by walking across the floor. What happens at the saw and the edge machine is a story of its own, told at Countertop Fabrication.
The Install Crew That Carries It Through Your Door
The install crew sets the tops, joins and dresses the seams, secures everything to the cabinets, and leaves the room clean. They work for us, they have set thousands of tops before yours, and the full picture of their day in your kitchen lives at Kitchen Countertop Installation.
Why We Do Not Subcontract Countertop Installation
A subcontracted install means the person who measured, the person who cut, and the person who sets your top work for three different companies. When a seam lands wrong or a gap opens at the wall, each of the three can point at the other two, and the homeowner becomes the project manager of the argument. We keep all three roles inside one shop instead.
That choice costs us something, and it is honest to say what: we cannot absorb unlimited volume by throwing subcontracted crews at a busy month, so our calendar is a real constraint. What it buys you is simpler and worth more. One company measured, cut, and set your countertop, so there is exactly one number to call if anything is wrong, and nobody on the other end of it can blame a stranger.

Over 10 Years in Central Texas, and Over 3,000 Projects Behind It
The figures we claim are the ones we can stand behind: over 10 years of experience and over 3,000 projects. What those years actually taught us is more useful than the numbers. Central Texas housing stock runs from settled pre-war bungalows near Hyde Park to brand-new slabs on the southwest edge, and the two need different measuring habits. The water here leaves mineral spotting at faucets that a first-year installer mistakes for permanent damage. Summer heat punishes outdoor runs and changes what we recommend for a west-facing patio. And a Central Texas build-out schedule waits for nobody, so a shop that cannot sequence its own queue misses the dates that matter. A decade of that is the training no course sells.
What We Do When a Top Arrives Chipped or a Seam Opens Up
Countertops are heavy, natural materials handled by humans, and pretending failures never happen is the least trustworthy sentence on any contractor's website. So here is our actual policy, in plain words.
If a piece is damaged in transit, you do not own the problem; we do. The damaged piece does not get installed and talked around, it gets refabricated. If a seam opens after the first season of your home's normal movement, call the shop and the crew that set it comes back to look at it. If an edge is not the profile that was agreed, or a cutout is wrong against the sink or cooktop we templated, the written estimate you approved is the reference document, and we make the work match it. Our workmanship warranty backs the fabrication and the set, with its terms stated in writing alongside your estimate rather than promised vaguely on a phone call.
What we will not do is promise that nothing ever goes wrong. What we do promise is one phone number, (512) 555-0100, a person who already knows your job, and a remedy that does not require you to argue for it.
What Texas Does and Does Not License for Countertop Work
Here is the honest answer to a question every careful homeowner should ask. Texas licenses some construction trades at the state level, electricians and air conditioning contractors among them, but it issues no statewide contractor licence for countertop fabrication or installation. There is no state countertop licence to earn, so any company implying it holds one is decorating. Austin Custom Countertops holds no licence number because none exists for this trade in this state, and we would rather tell you that plainly than let a wall of official-looking badges do the implying.
What you can verify about us are two words that most readers treat as one thing, and should not. Insured means our general liability policy, $2 million of it, answers for damage the work causes: the dropped slab, the scraped floor, the doorframe that met a corner of stone. Bonded means a separate financial guarantee stands behind our obligations, protection aimed at the other risk on a homeowner's mind, the contractor who takes money and does not finish. Insured & Bonded together cover both directions. Ask any shop you are comparing us with to name both, specifically, before you hand over a kitchen.

The Slab Sources We Buy From, and Why That Reaches Your Kitchen
We buy from the slab yards and distributors serving Central Texas, and how that supply chain works reaches your kitchen in practical ways. Common surfaces move in volume, so popular engineered colors and workhorse stones are usually available quickly. Rarer stones and specific veining patterns have to be ordered in, and an ordered slab travels on someone else's schedule, which is why we tell you the difference before you fall in love with a sample chip.
On natural stone the distinction matters even more. A sample chip is an average; a slab is an individual. When your project calls for it, you stand in front of the actual slab and approve the actual stone that will become your countertop, so the veining you saw is the veining you get. And when a color is discontinued or a container is delayed, we say so at the moment we learn it, because a surprised customer two weeks before install is a failure of communication, not of shipping. The surfaces themselves, all fifteen, live on the Materials pages.
Why Owning the Shop Changes What We Can Promise on Schedule
Owning the saw means owning the queue. When a listing date, a tenant move-in, or a build-out opening is bearing down on your project, moving you up is a sequencing decision we can make ourselves, not a favor we have to beg from a third-party fabricator. That is the real scheduling advantage of a shop that does its own work, and it is why deadline jobs come to us.
Honesty requires the other half: owning the shop does not make a slab cross an ocean faster, and it does not shorten the cure an adhesive needs before a seam takes load. We can control the queue, not physics. For businesses that need work sequenced around operating hours, including phased and after-hours work, the commercial side of the shop is described at Commercial Countertops.
Where You Will Find Our Trucks in a Given Week
Our coverage map is drawn from the company's side of the windshield: it is the radius we can serve and still stand behind the work with a crew that can come back. Austin itself is the anchor, from the 78701 core out through the 787xx footprint. In a given week the trucks run south to Buda, TX: Upgrading a Builder Grade Kitchen, Kyle, TX: Upgrading a New Build Kitchen and Replacing What the Builder Left, and San Marcos, TX: One Kitchen or a Whole Building, west into Dripping Springs, TX: Hill Country Acreage Kitchens, Outdoor Kitchens and Venues and out to The Hills, TX: Kitchen and Bath Surfaces Inside the Village, and east to Bastrop, TX: Old Houses, Rebuilt Houses, One Shop. The full list of the twenty cities on the route, with a page for each, is on the Service Areas hub. If your address sits inside that ring, the same templater, the same fabricators, and the same install crew described above are the people who show up.

Questions Homeowners Ask Before Letting a Countertop Crew In
Who will actually be in my home on install day?
Our own install crew, the same team described on this page, led by people who have set thousands of tops. The templater who measured your kitchen has already briefed them through the shop file, so the crew arrives knowing your layout, your sink, and your access before they knock.
Do you use your own employees or subcontracted installers?
Our own people, at every step. The templater, the fabricators, and the install crew all work for Austin Custom Countertops, and we do not subcontract installation. That is a deliberate position: it limits how much volume we can take in a busy month, and it gives you one accountable company instead of three.
How long has Austin Custom Countertops been working in Central Texas?
We carry over 10 years of experience in Central Texas and over 3,000 completed projects behind it. That decade covers Austin's full range of housing stock, from settled older bungalows with barely a square corner to new construction on the southwest side, plus commercial build-outs on real deadlines.
Does Texas require a state licence to install countertops?
No. Texas licenses certain trades at the state level, such as electricians, but it issues no statewide contractor licence for countertop fabrication or installation. No countertop company in Texas can hold a state licence for this work, so judge shops on what is verifiable: insurance, bonding, and track record.
Are you insured if something is damaged during the install?
Yes. We are Insured & Bonded and carry $2 million in general liability coverage. If our work damages your home, the floor, a doorframe, a finished wall, the remedy comes from that policy rather than from a negotiation, and the bond stands separately behind our obligations to finish what we started.
What happens if I am unhappy with a seam or an edge profile?
Call the shop at (512) 555-0100. Your written estimate records the edge profile and layout that were agreed, so it settles what was promised, and we make the work match it. A seam concern gets looked at by the crew that set it, under the workmanship warranty stated with your estimate.
Is the estimate written down before any work starts?
Always. The free in-home measure produces a written estimate that names the surface, the scope, and the price, and nothing is fabricated until you have approved it. If the scope changes later, the estimate is revised in writing too, so the paper always matches the project.
Talk to the People Who Will Be on Your Job
One call reaches the shop, not a call center: (512) 555-0100. Book the free in-home measure and get a written estimate from the same company that will template, fabricate, and install your tops, across Austin and the surrounding cities. Austin Custom Countertops, 1 Congress Ave, Austin, TX 78701. Hours: Mon-Sat 8am-5pm.
Free in-home estimate
Or call (512) 555-0100 and speak to an installer. Calls only. We do not receive text messages.
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